Hire Terms & Conditions

This page details the terms and conditions Liberty & Grace Ltd apply to all hire orders.  

PLEASE NOTE WE HAVE A MINIMUM ORDER VALUE OF £199

Definitions

Liberty & Grace Ltd" is a limited company registered at Companies House in England & Wales under registration no. 15300543.

L&G is a short-term used for Liberty & Grace Ltd.

We or Us refers to Liberty & Grace Ltd.

Client or Customer refers to you, the person placing the order for the hire of goods.

Start date is the beginning of the hire period.

End date is the end of the hire period.

Damage Deposit is a refundable amount paid as security against damage to hired items. This amount is not the limit of your liability in the event of loss or damage to hired goods.

Booking Deposit is the initial and non-refundable amount paid against the total value of your hire order at the time you place it.

Set-Up Fee is an amount paid for a representative of L&G to attend the venue and set-up an item or multiple items and/or assist in your event preparation.

Schedule of Payments refers to a period of time over which the Client will pay for the hired items.

Venue is the location at which the hired items will be delivered and remain until the hire term expires.

Terms & Conditions

1. Hired goods ownership, transfer of responsibility and damage deposit liability

1.1 Hired goods are the property of L&G and remain so for the duration of your hire contract and.

1.2 The safety and condition of hired goods is your responsibility from the point at which you, or the venue, accept their transfer into your possession.

1.3 Any damage sustained by hired goods, including loss or theft, is your responsibility.

1.4 L&G will not engage in conversation about damaged goods with any person other than the Client named on the order, or, in the event that you have wedding insurance, with a representative of the insurers. Please note that we will not engage in replacement price negotiation with wedding policy insurers. If you have arranged wedding insurance, we recommend checking your policy to ensure coverage of hired items.

1.5 Hired goods must be signed for upon receipt at the Venue.

1.6 You are responsible for confirming you accept the condition of the hired goods at the time of receipt.

1.7 An inspection of hired goods will be performed by a representative of L&G at the time of collection, but this is not the final inspection performed. L&G will conduct a final inspection and will refund your Damage Deposit within 48 hours if no damage is found. Examples of what will be considered as damage or loss is shown below, but this list is not exhaustive:

• Missing items
• Excessively stained cloth/linen items
• Broken items
• Chipped items
• Badly or noticeably scratched items
• Incomplete items

1.8 In the event of damage or loss to/of hired goods, you will be notified within 48 hours.

1.9 The Damage Deposit placed is not the extent of Client liability. L&G will charge you in full for the cost of replacement goods if we consider we would be unable to hire the goods out again, or if goods are not returned/are missing at the time of collection. The full cost of replacement(s) might exceed the Damage Deposit and you will be invoiced in full for any difference between the Damage Deposit placed and the cost of replacement plus administration costs.

1.10 The L&G assessment of any damage/losses incurred to hired items is final and we will not enter into negotiation.

1.11 Any monies due to L&G from damage exceeding the Damage Deposit will be invoiced to the Client and are due within 30 days.

1.12 Hired goods are permitted to be used at the Venue address shown on the order/contract and must not be moved to another location without the prior approval of L&G..

1.13 If you dress hired items beyond their provided format, such as attaching flowers or other accessories to them, you are responsible for cleaning them prior to their collection.

1.14 L&G are not responsible for any personal injury or loss sustained whilst using our property and are wholly exempt from any liability.

2. Hired goods supply, condition and variation/substitution

2.1 Hired goods are unlikely to be new items that have not been used previously. The nature of L&G's primary business is that goods are re-hired.

2.2 We endeavour to ensure that all hired goods meet our high standards of quality control prior to dispatch.

2.3 You accept that hired items will show signs of wear and prior use upon close inspection.

2.3 If you are unhappy with the condition of any goods received, you must inform the L&G representative that delivers the items.

2.4 Hired goods can occasionally be subject to variation or slight change from manufacturers over time. The advance booking nature of wedding/event decor items can mean that the time between the date of ordering and the date of the wedding/event is significant and can increase the chance of variations if we need to replace existing stock to maintain or high quality standard. If, between the time of ordering and the time of delivery, there is a change to the specification, colour, shape or other noticeable variation, of a hired item on your order, L&G will contact you and advise you of the nature of the change.

2.5 In rare instances, we may provide a like-for-like item that is hired at the same price of that which you ordered or is a similar item of higher hire value. In these instances, you will be advised in advance of delivery.

2.6 Our photography tries to represent the colour of items as accurately as possible. However, in some instances there may be colour variation due to lighting conditions at your Venue. We cannot be held responsible for colour variations.

3. Limitation of services

3.1 Your contract with L&G is for the hire, delivery and collection of items only.

3.2 L&G are not responsible for setting-up, configuring or demonstrating the use of any hired items at the time of delivery or beyond, unless otherwise agreed or stated in writing from an authorised representative of L&G.

4. Delivery and collection of hired items

4.1 It is your responsibility to ensure that the Venue, or agreed delivery address, is available to take receipt of hired goods at the time and date agreed.

4.2 If a Venue is unable to accept delivery of hired items at the agreed time and date, you will be charged a delivery rearrangement fee.

4.3 It is your responsibility to ensure that the Venue, or contracted collection address, is available to allow us to collect the hired goods at the time and date agreed.

4.4 If a Venue is unable to give L&G access for the collection of hired items at the contracted time and date, you will be charged for the additional hire time on all items at the rates charged on your original order. You will be liable for a collection rearrangement fee in addition to the hire costs.

4.5 If the L&G representative delivering your hired items is delayed by matters outside of our control, they will notify the nominated order contact as soon as possible.

4.6 L&G must be notified of any changes to the Venue or address to which hired items are to be delivered/collected as soon as possible. We will not accept verbal changes of address without full confirmation in writing, by email, from the Client.

4.7 The Client must give at least 2 weeks notice for Venue delivery and collection address changes.

4.7 The Client accepts that changes to the Venue address or delivery/collection address may incur additional charges and that any additional charges must be settled in full prior to delivery/collection.

4.8 The Client accepts that we reserve the right to refuse to deliver to or collect from any address that is different from the Venue or original contracted address.

4.9 If The Client moves/transfers hired items to an address without our prior approval, and the goods are not available for collection at the contracted address when we arrive to collect them, the Client accepts they will be in breach of contract and that L&G reserve the right to take all action necessary to recover our property and invoice the Client for all fees incurred.

4.10 All hired items must be available for collection in a single room at the Venue. L&G are not responsible for locating and gathering the hired items from multiple locations in the Venue.

4.11 All hired items must be repackaged in the packaging that they arrived in with the exception of any items you have agreed and paid an Assembly Fee for. Examples of this are cut glass candelabras or similar. Please do not attempt to disassemble items that we assembled for you as part of any Set-Up Fee arrangement. You will be liable for the cost of any damage or complete replacement if you damage them in attempting to disassemble them.

4.12 In exceptional circumstances (e.g. extreme weather, dangerous road conditions), L&G reserve the right to delay with delivery of hired items.

5. Booking Deposit

5.1 The Client must pay a non-refundable Booking Deposit at the time of ordering.

5.2 The Client accepts that no contract exists between L&G and the Client until such time as the Booking Deposit is paid and L&G provide written acceptance of the order.

5.3 We have a minimum order vlaue of £199 and orders placed below this amount cannot be accepted.

6. Payment

6.1 The Client accepts and understands that all orders must be paid in full by a date no later than 4 weeks prior to the Start Date of the hire period.

6.2 The Client must settle the full balance of their order by one or a combination of the following means:

• Schedule of Payments sent by L&G
• Major Credit or Debit Card
• Paypal
• Bank Transfer

6.3 L&G do not accept payment by Cash or Cheque.

6.4 Non-payment by 4 weeks of the Start Date will result in the order being cancelled with no refund of any balances paid to date.

6.5 The total of your payments must meet our minimum order value of £199.

7. Cancellation

7.1 You have the right to cancel your order, subject to the follow cancellation fees.

• Within 6 weeks of the Start Date - you are liable for 100% of the order value plus a cancellation fee of £100.
• Within 8 weeks of the Start Date - you are liable for 80% of the order value plus a cancellation fee of £100.
• Within 12 weeks of the Start Date - you are liable for 60% of the order value.
• Within 16 weeks of the Start Date - you are liable for 50% of the order value.

7.2 At any point beyond the time that you place an order with us, the Booking Deposit is not refundable.

7.3 Cancellation requests must be made in writing, by email. Requests should only be sent to [email protected] and must adhere to the following conditions:

• Subject line title: Cancellation
• Email body: Provide the Client full name, address and order number

7.4 L&G reserve the right to apply any additional cancellation fees they feel necessary.

7.5 L&G reserve the right to cancel orders and issue a full refund without explanation for the cancellation.

7.6 Orders placed that do not meet the minimum order value of £199 will be refused and refunded.

8. Electrical item safety, faults and spare parts

8.1 Electrical items are tested and professionally maintained by L&G. We do not accept any responsibility for injury, loss, damage or death as a result of using electrical items hired to you by L&G.

8.2 The Client accepts that they will ensure electrical cables are not stretched beyond their natural limit or subjected to sharp or hard edged objects being placed on them.

8.3 If an electrical item hired by us is not functioning correctly, you should advise us at the earliest opportunity. If necessary, a representative of L&G will attend and attempt to rectify any issues as soon as possible. If we are unable to resolve the issue, we will arrange a full refund of the hired item value. It is essential that you notify us of the issue. We will not issue refunds for any item claimed to be faulty if we are not informed at the earliest opportunity during the hire period (between the Start Date and End Date).

8.4 If a bulb or LED lighting element of a hired item has failed, we will attend the Venue and replace it as soon as possible. In some instances, we send items with spare bulbs. These should be returned with the item when we attend on the collection date.

9. Promotional use of hired items

9.1 L&G permit hired items to be used for promotional purposes but respectfully ask that you advise us in advance. L&G must be given full credit as the property owner/hirer with the credit text given as "Supplied by Liberty & Grace Ltd" and, if the material is used online, a link given to our website (https://libertyandgrace.co.uk).

9.2 L&G are permitted to take and/or use photographs of our property in your Venue for our own promotional purposes with your prior permission.

10. Venue charges

10.1 Some Venues levy a charge to suppliers for providing goods at your event. If your Venue charges us any type of fee for acceptng delivery of, placing, collecting or leaving our property at the Venue for any period of time between the Start Date ad End Date, we will invoice you for the charges incurred. We strongly recommend that you advise your Venue that you are hiring items from L&G and ensure that no charges will be levied.

11. Order amendments

11.1 L&G may accept order amendments beyond the initial order placement.

11.2 Orders that are amended supersede prior orders.

11.3 L&G reserve the right to refuse order amendments without explanation.

11.4 L&G will permit a change to the Start Date of a booking if:

• The new date is available for booking and the items you have requested are available on the date.
• The new date is within 12 months of the original date.
• You must request the change in writing, by email.

11.5 In the event of exceptional circumstances, such as a repeat of the COVID-19 lockdown restrictions, where there is a nationwide limitation applied, we will not penalise you in any way for postponed bookings.

11.6 If you are affected by a restriction applied by your Venue under exceptional circumstances, such as a fire damaging the Venue, or the Venue being similarly unavailable, we will permit rearrangement of your order dates if the newly requested date can be accommodated by us.

12. Complaints

12.1 Complaints, of any nature, relating to our provision of hired items, must be emailed to [email protected] and be received within 14 days of the End Date of your order. Your email must clearly state:

• Your name and address
• Your order number
• A full and detailed reason for your complaint
• Photographic evidence supporting your complaint (if possible)