Terms of Use

Our contact details

• Name: Liberty & Grace Ltd
• Address: Collingwood Buildings, 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF
• Telephone: 0191 486 2922
• Email: [email protected]
• Date of last policy update: 29th December 2023

Contract language

• The language used on this website and in any contractual engagement between you and Liberty & Grace Ltd is English.

Intellectual property

• The contents of these pages are the copyright trademark or registered trademark of Liberty & Grace Ltd.
• All rights are reserved.
• The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Liberty & Grace Ltd. You may also copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Disclaimer of liability

• While Liberty & Grace Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Liberty & Grace Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
• While Liberty & Grace Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss or corruption of material or data when downloaded onto any computer system. Further, Liberty & Grace Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Liberty & Grace Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Liberty & Grace Ltd.

Linking to this website

• You are not permitted to submit this website to an online or offline directory without written permission from Liberty & Grace Ltd. If you wish to seek permission, please email [email protected]

Placing an order

• By placing an order you are deemed to have read, understood and agreed to our Hire Terms & Conditions.  If you are unhappy with any aspect of these, you should contact us before placing an order.
• These Terms of Use and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
• This website and our Terms of Use have been designed for use within the United Kingdom and under UK law. We will not consider enquiries for estimates from outside the United Kingdom. A contract between the customer and Liberty & Grace Ltd for the provision of our services will only exist once an order has been accepted and processed (confirmed by an email). This does not affect the customer’s statutory rights. Prices given in estimates, service timeframe and the availability of parts are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at return of your device. Every effort is made to ensure that this will not happen – please refer to our Hire Terms & Conditions.
• You will be guided through the order process by a series of simple instructions and will have the opportunity to review your order and confirm it is correct prior to order completion. Once you have placed your order, we will send you an email acknowledgement providing you with your order details and the value of your order.
• Unless we have notified you that we cannot accept your order or you have cancelled your order in accordance with our cancellation procedure, our acceptance of your order and the completion of the contract between Liberty & Grace Ltd and you will take place when we have returned your goods to you and you have paid in full.
• We may not accept your order without giving a reason and we may cancel an order if we suspect fraudulent activity or a violation of our Hire Terms & Conditions or if we identify a pricing error.
• If we are unable to complete your order following our order acknowledgement, we will contact you by telephone or email advising you of this.
• If you require any help with your order, please contact us at [email protected], Monday – Friday 0900 – 1700 hrs.

Your data protection rights

• Under data protection law you have rights, including:
• a. Your right of access – You have the right to ask us for copies of your personal information.
• b. Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• c. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• d. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• e. Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
• f. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
• Please contact our Data Protection Officer at [email protected] if you want to make a request.

How to complain

• If you have concerns about our use of your personal information, you can make a complaint to us at [email protected]. Please use the subject line title of “Data processing complaint” when sending your complaint.
• You can also complain to the ICO if you are unhappy with how we have used your data.
• The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
• Their telephone Helpline number is: 0303 123 1113.
• The ICO’s website is: http://www.ico.org.uk